1. Introduction
Kunming Tobacco Machinery Group No.2 Machine Co., Ltd. (hereinafter referred to as "We," "K2M," or "the Company") values your privacy. As a global tobacco machinery manufacturer, we are committed to strictly adhering to the Personal Information Protection Law of the PRC (PIPL), the EU General Data Protection Regulation (GDPR), and applicable local privacy laws in the jurisdictions where we operate, including but not limited to the CCPA/CPRA (USA) and UK GDPR.
This policy explains how we collect, use, store, and protect your personal information when you visit our website, utilize our remote maintenance services for smart tobacco processing equipment, or conduct business with us.
2. Information We Collect
Information You Provide
- Business contact details (Name, Job Title, Corporate Email, Phone Number).
- Project details, technical drawings, and specifications included in service requests.
- Feedback and inquiries submitted via the "Contact Us" forms.
Information Automatically Collected
- Device log information (IP address, Browser type, Time of access).
- Machine operational status data transmitted by smart devices (Industrial data, not personal privacy data).
- Browsing history collected via Cookies and similar technologies.
3. Legal Basis and Purpose of Use
We process your personal information based on the following legal grounds:
Contractual Necessity
To process your orders, provide after-sales technical support for SQ series cutters, perform remote diagnostics, and fulfill procurement contracts.
Legal Obligation
To comply with laws and regulations in China and the destination countries (e.g., export control reviews, tax filings, safety records).
Legitimate Interests & Consent
To send you product update catalogs or technical white papers with your explicit consent. You have the right to withdraw this consent at any time.
4. Cross-Border Data Transfer
As a multinational enterprise, your personal information may be transferred to our headquarters servers in Kunming, China, for processing.
For users in the European Economic Area (EEA) and the United Kingdom, we utilize the European Commission's Standard Contractual Clauses (SCCs), the UK International Data Transfer Agreement (IDTA), or the security assessment mechanisms of the Cyberspace Administration of China (CAC) to ensure your data receives protection equivalent to GDPR standards during transmission.
5. Your Rights
Under PIPL, GDPR, CCPA, and other applicable laws, you hold the following rights:
Right to Know & Access
Request details on how we process your data and obtain a copy of your personal information.
Correction & Deletion
Request correction of inaccurate data; request deletion under specific circumstances (e.g., "Right to be Forgotten").
Opt-Out & Withdrawal
Refuse personalized marketing or withdraw previously granted consent at any time.
Non-Discrimination
We will not discriminate against you (e.g., by denying goods or charging different prices) for exercising your privacy rights under applicable laws like the CCPA.
Automated Decision Making
If our smart factory systems make automated decisions that significantly affect your rights, you have the right to request an explanation and refuse decisions made solely through automated means.
6. Data Security Measures
We employ industry-standard technical measures to protect your data, including but not limited to:
- Encryption of all network transmissions using SSL/TLS protocols.
- Deployment of enterprise-grade firewalls and intrusion detection systems.
- Strict data access controls based on the "Principle of Least Privilege."
- Regular data security audits and employee privacy compliance training.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us via:
customerservice@k2mtcm.comPhysical Address: Legal Department, Kunming Tobacco Machinery Group No.2 Machine Co., Ltd., Jinmasi, East Suburbs, Kunming, Yunnan, China.